A CRM manages customers, deals, tasks and communication and is usually priced per user. Binta includes CRM and also runs stock, purchasing, production and finance. Here is how they typically differ.
| a typical CRM | Binta | |
|---|---|---|
| Price | Typically per user per month by plan; some price per organisation with a user cap. our review of public price lists and product pages | A price per company by size, not per user: €150 a month for 1–5 people, €550 for 5–30, from €2,400 above. Public price list. |
| What it covers | Customers, deals, tasks, calls and email, often marketing and support. Stock, purchasing, production and finance usually live in a second system, linked by an integration. our review of public price lists and product pages | CRM, warehouse, purchasing, production, finance, projects and HR in one system, with digital employees on top. |
| Local rules and e-invoicing | Mostly outside a CRM's scope: invoices and tax reporting come from the accounting system it is connected to. our review of public price lists and product pages | VAT rates and reverse-charge rules for Poland and Germany are built in. For Poland a KSeF channel is in beta: sending FA(3) invoices with the KSeF number and UPO, tested on the ministry's test environment. Germany and Belarus are not connected yet: ask for the current status. |
| AI | Typically call transcription, summaries, field autofill and chat assistants; some offer agents for sales follow-up. Actions on orders, stock or invoices happen in the other system. our review of public price lists and product pages | Digital employees work inside the process: they prepare the action, you confirm. A payment, a goods receipt or a shipment never goes through without a person; per scenario you choose the mode. |
| How you start | Self-service signup is common; the real work is connecting the CRM to accounting and stock. our review of public price lists and product pages | You connect your data and start free for 30 days; for each scenario you choose how far the digital employee goes. |
These are typical patterns, taken from public price lists, product pages and surveys checked 2026-10-02; individual products differ. Prices exclude VAT unless stated. If something is wrong, write to us and we will correct it.