Use case · support-agent
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Digital Employee

Support Agent

Customer answers from the knowledge base

Handles inquiries and answers from the knowledge base with a link to the source. Money disputes and emotions go straight to a human.

ILLUSTRATIVE KPI LENS · SET FROM YOUR BASELINE
TTR 47→8 min · 73% assisted resolution · CSAT 4.6/5
AI OPERATING MODEL

Digital employees run the work — AI is not a side panel

They read the same documents as your team, prepare the next action, surface exceptions and keep the decision trail inside the process.

You set the authority. External messages, money and irreversible actions remain approval-gated until verified evidence earns a wider mode.

  1. DAY 1See the process working

    Choose an industry preset and start with realistic demo data; the team sees the target flow before migration.

  2. FIRST WEEKConnect real evidence

    Import or connect source data. Digital employees observe, draft and expose gaps while people confirm decisions.

  3. TARGET · 4 WEEKSMove the operating loop

    For a typical 50-person company, the target is four weeks. Source quality, integrations and legal requirements can change it.

How it works

Four steps to your first morning brief.

01

Choose the level of trust

At first the digital employee only suggests. Then it works with your confirmation, then autonomously. You can change the level at any moment.

02

Connect your data

Bank, sales, warehouse, bookkeeping. The system assembles itself around the shape of your business — no implementation project.

03

Set a spending ceiling

A monthly ceiling in euros and rules for what the digital employee may do. Beyond the ceiling, work stops with a notification — no surprises on the invoice.

04

In the morning — the brief

Every decision comes with its reasoning and a journal entry. One-tap confirmation; pause and rollback are always available.

Roles

Who to hire first.

Sales Manager
Quotes and deal reminders
Buyer
Purchasing and supplier negotiations
Analyst
Answers about your business
AR Collector
Collecting overdue payment
HR Assistant
Answers for employees and HR paperwork
Bookkeeper
The statement posted by morning
Agent Team
Workspace extensions, done for you