Terms of Service

01Agreement and authority

By creating an account, accepting an order form or using Binta, the customer agrees to these terms. A person acting for an organisation confirms that they have authority to bind it.

02What Binta provides

Binta is a cloud service for managing workflows, data and digital employees. Available features depend on the selected offering, configuration and connected integrations.

• An organisation workspace with role-based access and an activity record.
• Modules, automations and digital employees operating within granted permissions.
• Updates, fixes and reasonable service changes without reducing the core scope already paid for in the current period.

03Offerings, orders and payment

Current prices, taxes, included use, limits and billing periods are shown on the pricing page, at checkout or in a signed order form. The document accepted by the customer takes precedence over a general website page if they conflict.

Payment is processed by the provider displayed at checkout. Binta does not store full payment-card details. Fees for a period that has started are non-refundable unless the order form or mandatory applicable law says otherwise.

04Availability and support

Binta operates the service with reasonable professional care. Specific availability, response, recovery or service-credit commitments apply only when expressly stated in an order form or separate SLA. The status page is operational information.

05Customer responsibility and approvals

The customer is responsible for its users, the accuracy of submitted data, the lawfulness of instructions and final approval of material actions. Interface settings do not replace authority, internal controls or required approval.

• Protect credentials and remove unnecessary access promptly.
• Review financial, employment, legal and other material outputs before use.
• Configure roles, limits and integrations in line with the organisation's policies.

06Acceptable use

Binta must not be used for unlawful, harmful or misleading activity.

• Do not upload data or initiate actions without the necessary rights or consent.
• Do not distribute malware, spam, phishing or material that infringes another person's rights.
• Do not bypass limits, security, billing or customer-isolation controls.
• Do not disrupt the service or attempt to access another customer's data.

07Data and privacy

The customer retains rights in its data and instructs Binta to process it only to provide, secure and improve the service, deliver support and meet lawful obligations.

Processing details, retention, subprocessors and data-subject rights are described in the Privacy Policy and, where applicable, the Data Processing Agreement.

08Intellectual property

Binta and its licensors retain rights in the platform, design, software and documentation. The customer retains rights in its data and materials.

Rights in generated outputs depend on source material, configuration, third-party models and licences. The customer must review outputs and third-party terms before publishing, deploying or transferring them.

09AI and digital employees

AI output may be incomplete, inaccurate or unsuitable for a particular purpose. Binta provides controls, history and limits, but does not replace the customer's professional judgement.

• Review output before sending, posting, publishing or taking another irreversible action.
• Do not use AI as the sole basis for decisions with material legal or human impact.
• Model usage costs and limits apply as stated in the selected offering or order form.

10Suspension and termination

The customer may stop renewal as described in the account or order form. Binta may restrict access for a material breach, security threat, unlawful use or overdue payment, proportionately to the risk and with notice where practicable.

The customer should export needed data before termination. Return, retention and deletion periods are governed by the order form, Privacy Policy and Data Processing Agreement.

11Warranties and liability

Unless agreed otherwise in writing, the service is provided “as is” and “as available” to the extent permitted by applicable law. Neither party is liable for indirect or unforeseeable loss where such an exclusion is permitted.

Any contractual liability caps, exclusions and mandatory warranties are governed by the order form, separate agreement and applicable law. These terms do not limit liability that cannot lawfully be limited.

12Changes, document priority and law

Binta will give advance notice of material changes through an available channel. Continued use after the effective date means acceptance of the revised terms unless the law requires another form of consent.

If documents conflict, priority is: a signed separate agreement, order form, Data Processing Agreement, then these general terms. Governing law and dispute procedure are stated in the signed document; without one, mandatory rules applicable to the parties determine them.